Careers > Customer Service Representatives

Customer Service Representatives

$37.78K Median Salary 361.7K Job Openings (Annual Projection) -1.2% Job Growth

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About This Career

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Reported Job Titles

Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (CSR), Customer Service Specialist, Customer Support Representative (Customer Support Rep), Guest Service Agent, Member Services Representative (Member Services Rep)

Career data shown for:

Skills You'll Need

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Abilities

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Problem Sensitivity

Near Vision

Written Expression

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Information Ordering

Knowledge

Customer and Personal Service

English Language

Administration and Management

Sales and Marketing

Mathematics

Administrative

Computers and Electronics

Skills

Active Listening

Service Orientation

Speaking

Reading Comprehension

Critical Thinking

Complex Problem Solving

Time Management

Monitoring

Negotiation

Persuasion

Social Perceptiveness

Writing

Technology Skills

Data base user interface and query software

Customer relationship management CRM software

Enterprise resource planning ERP software

Medical software

Electronic mail software

Accounting software

Video conferencing software

Network conferencing software

Cloud-based data access and sharing software

Web page creation and editing software

Graphics or photo imaging software

Contact center software

Operating system software

Word processing software

Human resources software

Presentation software

Communications server software

Financial analysis software

Transaction security and virus protection software

Spreadsheet software

Helpdesk or call center software

Enterprise system management software

Access software

Point of sale POS software

Document management software

Computer based training software

Desktop communications software

Desktop publishing software

Video creation and editing software

Voice recognition software

Office suite software

Network security and virtual private network VPN equipment software

Instant messaging software

Fax software

Business intelligence and data analysis software

Data base reporting software

Multi-media educational software

Time accounting software

Internet browser software

Internet protocol IP multimedia subsystem software

Backup or archival software

Materials requirements planning logistics and supply chain software

Project management software

Information retrieval or search software

Mobile messaging service software

Tools

Standalone telephone caller identification

Autodialers

Automated attendant systems

Scanners

Automatic call distributor ACD

Music or message on hold player

Personal digital assistant PDAs or organizers

Cash registers

Desktop computers

Special purpose telephones

Digital telephones

Global positioning system GPS receiver

Phone headsets

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