Careers > Insurance Claims and Policy Processing Clerks

Insurance Claims and Policy Processing Clerks

$46.08K Median Salary 26.7K Job Openings (Annual Projection) 1.4% Job Growth

Find Colleges for this Career Find Certificates for this Career

About This Career

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Reported Job Titles

Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Insurance Analyst, Policy Analyst, Underwriting Assistant

Career data shown for:

Skills You'll Need

Click on skills to find related courses.

Abilities

Oral Comprehension

Written Comprehension

Near Vision

Oral Expression

Speech Clarity

Speech Recognition

Deductive Reasoning

Information Ordering

Written Expression

Problem Sensitivity

Category Flexibility

Inductive Reasoning

Knowledge

Customer and Personal Service

Administrative

English Language

Computers and Electronics

Skills

Reading Comprehension

Time Management

Speaking

Active Listening

Critical Thinking

Coordination

Service Orientation

Social Perceptiveness

Writing

Complex Problem Solving

Judgment and Decision Making

Monitoring

Technology Skills

Data base user interface and query software

Instant messaging software

Medical software

Electronic mail software

Accounting software

Internet browser software

Spreadsheet software

Document management software

Office suite software

Operating system software

Word processing software

Financial analysis software

Presentation software

Tools

Desktop calculator

Dictation machines

Desktop computers

Personal computers

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills

Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Time Management: Managing one's own time and the time of others.
Speaking: Talking to others to convey information effectively.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Coordination: Adjusting actions in relation to others' actions.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Technology Skills

Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Instant messaging software: GroupMe
Medical software: Henry Schein Dentrix; Medical condition coding software; Medical procedure coding software; MEDITECH software
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Accounting software: Billing software; Bookkeeping software; Intuit QuickBooks; Sage 50 Accounting
Internet browser software: Web browser software
Spreadsheet software: Microsoft Excel
Document management software: Adobe Systems Adobe Acrobat; Filing system software; Records management software; Transcription system software
Office suite software: Microsoft Office software
Operating system software: Microsoft Windows
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Financial analysis software: Delphi Technology
Presentation software: Microsoft PowerPoint

Tools

Desktop calculator: 10-key calculators
Dictation machines: Dictation equipment
Desktop computers:
Personal computers:

Related Careers

Billing and Posting Clerks

$42.81K Salary 2.9% Job Growth

Eligibility Interviewers, Government Programs

$49.23K Salary 3.8% Job Growth

New Accounts Clerks

$40.82K Salary -16.7% Job Growth

Bookkeeping, Accounting, and Auditing Clerks

$45.86K Salary -3% Job Growth

View All