Careers > Social and Community Service Managers

Social and Community Service Managers

$74.24K Median Salary 18.3K Job Openings (Annual Projection) 15.2% Job Growth

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About This Career

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Reported Job Titles

Adoption Services Manager, Child Welfare Services Director, Children's Service Supervisor, Clinical Services Director, Community Services Director, Psychiatric Social Worker Supervisor, Social Services Director, Transitional Care Director, Vocational Rehabilitation Administrator

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Skills You'll Need

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Abilities

Oral Expression

Oral Comprehension

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Speech Clarity

Speech Recognition

Written Expression

Inductive Reasoning

Originality

Fluency of Ideas

Information Ordering

Near Vision

Category Flexibility

Flexibility of Closure

Knowledge

Customer and Personal Service

Administration and Management

English Language

Psychology

Education and Training

Personnel and Human Resources

Therapy and Counseling

Administrative

Public Safety and Security

Sociology and Anthropology

Mathematics

Computers and Electronics

Law and Government

Communications and Media

Skills

Service Orientation

Social Perceptiveness

Active Learning

Active Listening

Complex Problem Solving

Coordination

Critical Thinking

Judgment and Decision Making

Management of Personnel Resources

Monitoring

Time Management

Reading Comprehension

Speaking

Systems Analysis

Systems Evaluation

Writing

Learning Strategies

Instructing

Negotiation

Persuasion

Technology Skills

Spreadsheet software

Presentation software

Data base user interface and query software

Medical software

Office suite software

Electronic mail software

Accounting software

Object oriented data base management software

Enterprise resource planning ERP software

Desktop publishing software

Customer relationship management CRM software

Word processing software

Data base reporting software

Internet browser software

Project management software

Tools

Desktop calculator

Notebook computers

Special purpose telephones

Desktop computers

Personal computers

Abilities

Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Psychology: Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Therapy and Counseling: Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sociology and Anthropology: Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Law and Government: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Skills

Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination: Adjusting actions in relation to others' actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management: Managing one's own time and the time of others.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Speaking: Talking to others to convey information effectively.
Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Instructing: Teaching others how to do something.
Negotiation: Bringing others together and trying to reconcile differences.
Persuasion: Persuading others to change their minds or behavior.

Technology Skills

Spreadsheet software: Microsoft Excel
Presentation software: Microsoft PowerPoint
Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Medical software: Henry Schein Dentrix; Medical condition coding software; Medical procedure coding software; MEDITECH software
Office suite software: Microsoft Office software
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Accounting software: Billing software; Bookkeeping software; Intuit QuickBooks; Sage 50 Accounting
Object oriented data base management software: Hibernate ORM; PostgreSQL
Enterprise resource planning ERP software: Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Oracle PeopleSoft Financials; SAP software
Desktop publishing software: Adobe Systems Adobe InDesign; Microsoft Publisher
Customer relationship management CRM software: Blackbaud The Raiser's Edge; Microsoft Dynamics; Salesforce.com Salesforce CRM
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Data base reporting software: SAP BusinessObjects Crystal Reports
Internet browser software: Web browser software
Project management software: Mavenlink; Microsoft Project