Careers > Computer User Support Specialists

Computer User Support Specialists

$57.89K Median Salary 54.8K Job Openings (Annual Projection) 8.9% Job Growth


About This Career

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Reported Job Titles

Computer Support Specialist, Computer Tech (Computer Technician), Desktop Support Technician (Desktop Support Tech), Help Desk Analyst, Help Desk Tech (Help Desk Technician), IS Tech (Information Systems Technician), IT Specialist (Information Technology Specialist), IT Support Specialist (Information Technology Support Specialist), IT Tech (Information Technology Technician), Technical Support Specialist

Skills You'll Need

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Oral Comprehension
Oral Expression
Written Comprehension
Near Vision
Written Expression
Deductive Reasoning
Information Ordering
Problem Sensitivity
Speech Clarity
Speech Recognition
Inductive Reasoning
Fluency of Ideas
Category Flexibility
Finger Dexterity
Perceptual Speed
Selective Attention


Computers and Electronics
Customer and Personal Service
English Language
Education and Training
Engineering and Technology
Administration and Management
Communications and Media


Active Listening
Reading Comprehension
Critical Thinking
Complex Problem Solving
Judgment and Decision Making
Active Learning
Learning Strategies
Service Orientation
Social Perceptiveness
Operations Monitoring
Systems Analysis
Time Management

Technology Skills

Web platform development software
Data base user interface and query software
Operating system software
Development environment software
Data base management system software
Object or component oriented development software
Enterprise resource planning ERP software
Configuration management software
Graphics or photo imaging software
Desktop communications software
Application server software
Enterprise application integration software
Computer aided design CAD software
Business intelligence and data analysis software
Project management software
Video conferencing software
Cloud-based data access and sharing software
Word processing software
Internet directory services software
Transaction security and virus protection software
Backup or archival software
Program testing software
Electronic mail software
Accounting software
Network monitoring software
Desktop publishing software
Video creation and editing software
Analytical or scientific software
Web page creation and editing software
Geographic information system
Medical software
Filesystem software
Helpdesk or call center software
Access software
Object oriented data base management software
Computer based training software
File versioning software
Financial analysis software
Data base reporting software
Human resources software
Multi-media educational software
Presentation software
Cloud-based management software
Information retrieval or search software
Spreadsheet software
Metadata management software
Content workflow software
Authentication server software
Enterprise system management software
Expert system software
Network operation system software
Document management software
Communications server software
Portal server software
Network security or virtual private network VPN management software
Customer relationship management CRM software
Network conferencing software
Transaction server software
Office suite software
Graphical user interface development software
Instant messaging software
Administration software
Sales and marketing software
Internet protocol IP multimedia subsystem software
Platform interconnectivity software
Cloud-based protection or security software
Requirements analysis and system architecture software
Storage networking software
Industrial control software
Process mapping and design software
License management software
Internet browser software
Calendar and scheduling software


Hard disk arrays
Floppy disks
Punches or nail sets or drifts
Tape arrays
Special purpose telephones
Wire lug crimping tool
Network analyzers
Mainframe computers
Computer tool kits
Notebook computers
Desktop computers
Power meters