Careers > Patient Representatives

Patient Representatives

$44.99K Median Salary 11K Job Openings (Annual Projection) 19.6% Job Growth

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About This Career

Assist patients in obtaining services, understanding policies and making health care decisions.

Reported Job Titles

Access Representative, Admissions Coordinator, Case Manager, Medicaid Service Coordinator (MSC), Patient Access Coordinator, Patient Access Specialist, Patient Advocate, Patient Navigator, Patient Resource Worker, Patient Service Representative

Career data shown for:

Skills You'll Need

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Abilities

Oral Comprehension

Oral Expression

Deductive Reasoning

Inductive Reasoning

Near Vision

Speech Clarity

Speech Recognition

Written Comprehension

Written Expression

Problem Sensitivity

Information Ordering

Category Flexibility

Selective Attention

Fluency of Ideas

Knowledge

Customer and Personal Service

Medicine and Dentistry

Sociology and Anthropology

Administrative

Psychology

Administration and Management

Computers and Electronics

English Language

Education and Training

Therapy and Counseling

Skills

Active Listening

Service Orientation

Social Perceptiveness

Coordination

Reading Comprehension

Speaking

Critical Thinking

Persuasion

Time Management

Active Learning

Complex Problem Solving

Judgment and Decision Making

Writing

Monitoring

Negotiation

Technology Skills

Medical software

Word processing software

Customer relationship management CRM software

Electronic mail software

Data base user interface and query software

Office suite software

Spreadsheet software

Video conferencing software

Operating system software

Analytical or scientific software

Internet browser software

Presentation software

Calendar and scheduling software

Tools

Photocopiers

Scanners

Notebook computers

Laser printers

Special purpose telephones

Laser fax machine

Desktop computers

Personal computers

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Medicine and Dentistry: Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Sociology and Anthropology: Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Psychology: Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Therapy and Counseling: Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Coordination: Adjusting actions in relation to others' actions.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Persuasion: Persuading others to change their minds or behavior.
Time Management: Managing one's own time and the time of others.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation: Bringing others together and trying to reconcile differences.

Technology Skills

Medical software: Henry Schein Dentrix; Medical condition coding software; Medical procedure coding software; MEDITECH software
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Customer relationship management CRM software: Blackbaud The Raiser's Edge; Microsoft Dynamics; Salesforce.com Salesforce CRM
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Office suite software: Microsoft Office software
Spreadsheet software: Microsoft Excel
Video conferencing software: Teleconferencing software
Operating system software: Microsoft Windows
Analytical or scientific software: Statistical analysis software; TapRooT
Internet browser software: Web browser software
Presentation software: Microsoft PowerPoint
Calendar and scheduling software: Appointment scheduling software

Tools

Photocopiers: Photocopying equipment
Scanners: Data input scanners
Notebook computers: Laptop computers
Laser printers: Computer laser printers
Special purpose telephones: Multi-line telephone systems
Laser fax machine: Laser facsimile machines
Desktop computers:
Personal computers:

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