Careers > First-Line Supervisors of Personal Service Workers

First-Line Supervisors of Personal Service Workers

$43.68K Median Salary 0 Job Openings (Annual Projection)

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About This Career

Supervise and coordinate activities of personal service workers.

Reported Job Titles

Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

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Skills You'll Need

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Abilities

Oral Comprehension

Oral Expression

Problem Sensitivity

Written Comprehension

Speech Clarity

Speech Recognition

Deductive Reasoning

Inductive Reasoning

Near Vision

Written Expression

Category Flexibility

Information Ordering

Fluency of Ideas

Far Vision

Originality

Selective Attention

Time Sharing

Knowledge

Customer and Personal Service

Administration and Management

English Language

Education and Training

Personnel and Human Resources

Psychology

Administrative

Skills

Active Listening

Critical Thinking

Management of Personnel Resources

Social Perceptiveness

Speaking

Coordination

Time Management

Persuasion

Reading Comprehension

Service Orientation

Complex Problem Solving

Instructing

Judgment and Decision Making

Monitoring

Negotiation

Writing

Active Learning

Learning Strategies

Systems Analysis

Systems Evaluation

Technology Skills

Spreadsheet software

Presentation software

Electronic mail software

Point of sale POS software

Office suite software

Word processing software

Time accounting software

Internet browser software

Calendar and scheduling software

Inventory management software

Tools

Mobile medical services automated external defibrillators AED or hard paddles

Photocopiers

Notebook computers

Laser printers

Desktop computers

Special purpose telephones

Personal computers

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Far Vision: The ability to see details at a distance.
Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Psychology: Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.
Time Management: Managing one's own time and the time of others.
Persuasion: Persuading others to change their minds or behavior.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Service Orientation: Actively looking for ways to help people.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Instructing: Teaching others how to do something.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation: Bringing others together and trying to reconcile differences.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Technology Skills

Spreadsheet software: Microsoft Excel
Presentation software: Microsoft PowerPoint
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Point of sale POS software: Smart card management software
Office suite software: Microsoft Office software
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Time accounting software: Timekeeping software
Internet browser software: Web browser software
Calendar and scheduling software: Appointment scheduling software
Inventory management software: Assisi Software Assisi Inventory

Tools

Mobile medical services automated external defibrillators AED or hard paddles: Automated external defibrillators AED
Photocopiers: Photocopying equipment
Notebook computers: Laptop computers
Laser printers: Computer laser printers
Desktop computers:
Special purpose telephones: Multi-line telephone systems
Personal computers: