Careers > First-Line Supervisors of Retail Sales Workers

First-Line Supervisors of Retail Sales Workers

$45.25K Median Salary 131.8K Job Openings (Annual Projection) -6.5% Job Growth

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About This Career

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Reported Job Titles

Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Shift Manager, Store Manager

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Skills You'll Need

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Abilities

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Problem Sensitivity

Deductive Reasoning

Information Ordering

Near Vision

Category Flexibility

Fluency of Ideas

Inductive Reasoning

Originality

Selective Attention

Written Comprehension

Written Expression

Knowledge

Customer and Personal Service

Administration and Management

Sales and Marketing

English Language

Education and Training

Computers and Electronics

Mathematics

Personnel and Human Resources

Administrative

Economics and Accounting

Skills

Active Listening

Service Orientation

Speaking

Coordination

Critical Thinking

Monitoring

Social Perceptiveness

Instructing

Management of Personnel Resources

Negotiation

Persuasion

Judgment and Decision Making

Time Management

Active Learning

Complex Problem Solving

Learning Strategies

Reading Comprehension

Systems Analysis

Systems Evaluation

Writing

Technology Skills

Data base user interface and query software

Video creation and editing software

Point of sale POS software

Enterprise resource planning ERP software

Business intelligence and data analysis software

Time accounting software

Graphics or photo imaging software

Human resources software

Analytical or scientific software

Web page creation and editing software

Calendar and scheduling software

Electronic mail software

Desktop publishing software

Customer relationship management CRM software

Cloud-based data access and sharing software

Operating system software

Word processing software

Financial analysis software

Project management software

Spreadsheet software

Accounting software

Document management software

Video conferencing software

Office suite software

Data base management system software

Computer aided design CAD software

Sales and marketing software

Object or component oriented development software

Presentation software

Data mining software

Inventory management software

Process mapping and design software

Internet browser software

Tools

Magnetic stripe readers and encoders

Electronic funds transfer point of sale equipment

Security cameras

Point of sale payment terminal

Bar code reader equipment

Security tags

Personal digital assistant PDAs or organizers

Point of sale POS terminal

Adjustable widemouth pliers

Laser fax machine

Video cassette players or recorders

Ladders

Screwdrivers

Cash registers

Laser printers

Desktop computers

Adjustable wrenches

Personal computers

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Written Expression: The ability to communicate information and ideas in writing so others will understand.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation: Actively looking for ways to help people.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Instructing: Teaching others how to do something.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
Negotiation: Bringing others together and trying to reconcile differences.
Persuasion: Persuading others to change their minds or behavior.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management: Managing one's own time and the time of others.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Technology Skills

Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Video creation and editing software: YouTube
Point of sale POS software: Smart card management software
Enterprise resource planning ERP software: Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Oracle PeopleSoft Financials; SAP software
Business intelligence and data analysis software: BrightEdge; Conductor Searchlight; IBM Digital Analytics; Searchmetrics Suite
Time accounting software: Timekeeping software
Graphics or photo imaging software: SmugMug Flickr
Human resources software: ADP Workforce Now
Analytical or scientific software: Statistical analysis software; TapRooT
Web page creation and editing software: Facebook; Google Sites; LinkedIn; Social media sites
Calendar and scheduling software: Appointment scheduling software
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Desktop publishing software: Adobe Systems Adobe InDesign; Microsoft Publisher
Customer relationship management CRM software: Blackbaud The Raiser's Edge; Microsoft Dynamics; Salesforce.com Salesforce CRM
Cloud-based data access and sharing software: Dropbox; Google Drive; Microsoft SharePoint
Operating system software: Microsoft Windows
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Financial analysis software: Delphi Technology
Project management software: Mavenlink; Microsoft Project
Spreadsheet software: Microsoft Excel
Accounting software: Billing software; Bookkeeping software; Intuit QuickBooks; Sage 50 Accounting
Document management software: Adobe Systems Adobe Acrobat; Filing system software; Records management software; Transcription system software
Video conferencing software: Teleconferencing software
Office suite software: Microsoft Office software
Data base management system software: Apache Solr; Elasticsearch; MySQL
Computer aided design CAD software: Autodesk AutoCAD; Autodesk Revit
Sales and marketing software: Google Ads; HubSpot software; Marketo Marketing Automation
Object or component oriented development software: Oracle Java
Presentation software: Microsoft PowerPoint
Data mining software: Google Analytics
Inventory management software: Assisi Software Assisi Inventory
Process mapping and design software: Microsoft Visio
Internet browser software: Web browser software

Tools

Magnetic stripe readers and encoders: Credit card readers
Electronic funds transfer point of sale equipment: Electronic funds transfer EFT terminals
Security cameras: Security surveillance cameras
Point of sale payment terminal: Telecheck processing terminals
Bar code reader equipment: Bar code readers
Security tags: Security devices
Personal digital assistant PDAs or organizers: Personal digital assistants PDA
Point of sale POS terminal: Point of sale POS systems
Adjustable widemouth pliers: Oil filter pliers
Laser fax machine: Laser facsimile machines
Video cassette players or recorders: Video cassette recorders VCR
Ladders: Extension ladders
Screwdrivers: Mini screwdriver sets
Cash registers: Computerized cash registers
Laser printers: Computer laser printers
Desktop computers:
Adjustable wrenches: Adjustable hand wrenches
Personal computers: