Careers > First-Line Supervisors of Non-Retail Sales Workers

First-Line Supervisors of Non-Retail Sales Workers

$82.85K Median Salary 30.6K Job Openings (Annual Projection) -5% Job Growth

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About This Career

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Reported Job Titles

Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader

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Skills You'll Need

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Abilities

Oral Comprehension

Oral Expression

Speech Recognition

Speech Clarity

Deductive Reasoning

Inductive Reasoning

Written Comprehension

Information Ordering

Near Vision

Category Flexibility

Fluency of Ideas

Problem Sensitivity

Written Expression

Mathematical Reasoning

Number Facility

Knowledge

Customer and Personal Service

Administration and Management

English Language

Personnel and Human Resources

Economics and Accounting

Sales and Marketing

Mathematics

Education and Training

Skills

Active Listening

Management of Personnel Resources

Monitoring

Speaking

Coordination

Judgment and Decision Making

Social Perceptiveness

Time Management

Persuasion

Complex Problem Solving

Critical Thinking

Negotiation

Reading Comprehension

Writing

Active Learning

Instructing

Learning Strategies

Service Orientation

Systems Analysis

Systems Evaluation

Mathematics

Technology Skills

Video conferencing software

Video creation and editing software

Customer relationship management CRM software

Enterprise resource planning ERP software

Accounting software

Financial analysis software

Data base user interface and query software

Spreadsheet software

Electronic mail software

Graphics or photo imaging software

Enterprise application integration software

Office suite software

Word processing software

Internet browser software

Presentation software

Project management software

Calendar and scheduling software

Process mapping and design software

Tools

Printer calculator

Mobile phones

Notebook computers

Special purpose telephones

Laser fax machine

Desktop computers

Tablet computers

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition: The ability to identify and understand the speech of another person.
Speech Clarity: The ability to speak clearly so others can understand you.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Time Management: Managing one's own time and the time of others.
Persuasion: Persuading others to change their minds or behavior.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Negotiation: Bringing others together and trying to reconcile differences.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing: Teaching others how to do something.
Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Service Orientation: Actively looking for ways to help people.
Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Mathematics: Using mathematics to solve problems.

Technology Skills

Video conferencing software: Teleconferencing software
Video creation and editing software: YouTube
Customer relationship management CRM software: Blackbaud The Raiser's Edge; Microsoft Dynamics; Salesforce.com Salesforce CRM
Enterprise resource planning ERP software: Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Oracle PeopleSoft Financials; SAP software
Accounting software: Billing software; Bookkeeping software; Intuit QuickBooks; Sage 50 Accounting
Financial analysis software: Delphi Technology
Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Spreadsheet software: Microsoft Excel
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Graphics or photo imaging software: SmugMug Flickr
Enterprise application integration software: Electronic Data Interchange EDI systems
Office suite software: Microsoft Office software
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Internet browser software: Web browser software
Presentation software: Microsoft PowerPoint
Project management software: Mavenlink; Microsoft Project
Calendar and scheduling software: Appointment scheduling software
Process mapping and design software: Microsoft Visio