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Concierges

$35.56K Median Salary 6K Job Openings (Annual Projection) 19.9% Job Growth

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About This Career

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Reported Job Titles

Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant

Career data shown for:

Skills You'll Need

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Abilities

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Deductive Reasoning

Problem Sensitivity

Fluency of Ideas

Information Ordering

Written Comprehension

Inductive Reasoning

Near Vision

Originality

Written Expression

Knowledge

Customer and Personal Service

English Language

Administrative

Administration and Management

Computers and Electronics

Transportation

Sales and Marketing

Communications and Media

Skills

Service Orientation

Social Perceptiveness

Active Listening

Speaking

Coordination

Critical Thinking

Judgment and Decision Making

Monitoring

Persuasion

Reading Comprehension

Technology Skills

Electronic mail software

Presentation software

Accounting software

Internet browser software

Office suite software

Word processing software

Financial analysis software

Spreadsheet software

Desktop publishing software

Data base user interface and query software

Map creation software

Calendar and scheduling software

Tools

Special purpose telephones

Photocopiers

Mobile phones

Notebook computers

Laser printers

Two way radios

Laser fax machine

Desktop computers

Tablet computers

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Written Expression: The ability to communicate information and ideas in writing so others will understand.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Skills

Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Persuasion: Persuading others to change their minds or behavior.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.

Technology Skills

Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Presentation software: Microsoft PowerPoint
Accounting software: Billing software; Bookkeeping software; Intuit QuickBooks; Sage 50 Accounting
Internet browser software: Web browser software
Office suite software: Microsoft Office software
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Financial analysis software: Delphi Technology
Spreadsheet software: Microsoft Excel
Desktop publishing software: Adobe Systems Adobe InDesign; Microsoft Publisher
Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Map creation software: ESRI Site Scan for ArcGIS; OpenDroneMap
Calendar and scheduling software: Appointment scheduling software

Tools

Special purpose telephones: Multi-line telephone systems
Photocopiers: Photocopying equipment
Mobile phones:
Notebook computers: Laptop computers
Laser printers: Computer laser printers
Two way radios:
Laser fax machine: Laser facsimile machines
Desktop computers:
Tablet computers:

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