Careers > Eligibility Interviewers, Government Programs

Eligibility Interviewers, Government Programs

$49.23K Median Salary 13.7K Job Openings (Annual Projection) 3.8% Job Growth

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About This Career

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Reported Job Titles

Benefits Program Tech (Benefits Program Technician), Business and Employment Specialist, Case Manager, Eligibility Examiner, Eligibility Specialist, Eligibility Worker, Program Eligibility Specialist, Social Welfare Examiner (SWEX), Workforce Advisor, Workforce Services Representative (WSR)

Career data shown for:

Skills You'll Need

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Abilities

Oral Expression

Oral Comprehension

Speech Clarity

Written Comprehension

Written Expression

Speech Recognition

Deductive Reasoning

Inductive Reasoning

Information Ordering

Problem Sensitivity

Near Vision

Category Flexibility

Knowledge

Customer and Personal Service

English Language

Administration and Management

Administrative

Personnel and Human Resources

Education and Training

Computers and Electronics

Mathematics

Law and Government

Public Safety and Security

Skills

Speaking

Active Listening

Reading Comprehension

Social Perceptiveness

Writing

Service Orientation

Critical Thinking

Judgment and Decision Making

Active Learning

Complex Problem Solving

Coordination

Monitoring

Negotiation

Time Management

Technology Skills

Electronic mail software

Video conferencing software

Medical software

Spreadsheet software

Document management software

Enterprise resource planning ERP software

Data compression software

Office suite software

Word processing software

Data base reporting software

Analytical or scientific software

Internet browser software

Presentation software

Data base user interface and query software

Calendar and scheduling software

Tools

Photocopiers

Scanners

Typewriters

Special purpose telephones

Pocket calculator

Laser fax machine

Personal computers

Automobiles or cars

Abilities

Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity: The ability to speak clearly so others can understand you.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Speech Recognition: The ability to identify and understand the speech of another person.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills

Speaking: Talking to others to convey information effectively.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation: Actively looking for ways to help people.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination: Adjusting actions in relation to others' actions.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation: Bringing others together and trying to reconcile differences.
Time Management: Managing one's own time and the time of others.

Technology Skills

Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Video conferencing software: Teleconferencing software
Medical software: Henry Schein Dentrix; Medical condition coding software; Medical procedure coding software; MEDITECH software
Spreadsheet software: Microsoft Excel
Document management software: Adobe Systems Adobe Acrobat; Filing system software; Records management software; Transcription system software
Enterprise resource planning ERP software: Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Oracle PeopleSoft Financials; SAP software
Data compression software: Corel WinZip
Office suite software: Microsoft Office software
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Data base reporting software: SAP BusinessObjects Crystal Reports
Analytical or scientific software: Statistical analysis software; TapRooT
Internet browser software: Web browser software
Presentation software: Microsoft PowerPoint
Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Calendar and scheduling software: Appointment scheduling software

Tools

Photocopiers: Photocopying equipment
Scanners: Data input scanners
Typewriters: Electric typewriters
Special purpose telephones: Multi-line telephone systems
Pocket calculator: Handheld calculators
Laser fax machine: Laser facsimile machines
Personal computers:
Automobiles or cars: Passenger vehicles

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