Careers > Hotel, Motel, and Resort Desk Clerks

Hotel, Motel, and Resort Desk Clerks

$28.91K Median Salary 42.8K Job Openings (Annual Projection) 16.4% Job Growth

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About This Career

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Reported Job Titles

Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Clerk, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Night Auditor

Career data shown for:

Skills You'll Need

Click on skills to find related courses.

Abilities

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Near Vision

Problem Sensitivity

Category Flexibility

Deductive Reasoning

Information Ordering

Written Comprehension

Written Expression

Knowledge

Customer and Personal Service

English Language

Public Safety and Security

Administrative

Computers and Electronics

Administration and Management

Mathematics

Skills

Social Perceptiveness

Speaking

Service Orientation

Active Listening

Coordination

Complex Problem Solving

Judgment and Decision Making

Management of Personnel Resources

Monitoring

Reading Comprehension

Time Management

Technology Skills

Data base user interface and query software

Instant messaging software

Facilities management software

Spreadsheet software

Electronic mail software

Desktop publishing software

Office suite software

Word processing software

Financial analysis software

Presentation software

Web page creation and editing software

Tools

Automated attendant systems

Automatic call distributor ACD

Vacuum cleaners

Music or message on hold player

Premise branch exchange PBX systems

Standalone telephone caller identification

Pressure or steam cleaners

Centrex phone console

Personal computers

Voice mail systems

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Written Expression: The ability to communicate information and ideas in writing so others will understand.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination: Adjusting actions in relation to others' actions.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Time Management: Managing one's own time and the time of others.

Technology Skills

Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Instant messaging software: GroupMe
Facilities management software: Maintenance management software
Spreadsheet software: Microsoft Excel
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Desktop publishing software: Adobe Systems Adobe InDesign; Microsoft Publisher
Office suite software: Microsoft Office software
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Financial analysis software: Delphi Technology
Presentation software: Microsoft PowerPoint
Web page creation and editing software: Facebook; Google Sites; LinkedIn; Social media sites

Tools

Automated attendant systems: Automated telephone answering systems
Automatic call distributor ACD: Automated call distributors ACD
Vacuum cleaners: Car vacuums
Music or message on hold player: On hold players
Premise branch exchange PBX systems: Switchboards
Standalone telephone caller identification: Telephone call identification systems
Pressure or steam cleaners: Pressure cleaners
Centrex phone console: Centrex phone consoles
Personal computers:
Voice mail systems:

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