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Flight Attendants

$63.76K Median Salary 17.6K Job Openings (Annual Projection) 30.3% Job Growth

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About This Career

Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

Reported Job Titles

Flight Attendant, In-Flight Crew Member, Inflight Services Flight Attendant, International Flight Attendant, Purser

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Skills You'll Need

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Abilities

Oral Expression

Speech Clarity

Oral Comprehension

Speech Recognition

Near Vision

Problem Sensitivity

Deductive Reasoning

Auditory Attention

Information Ordering

Extent Flexibility

Far Vision

Inductive Reasoning

Perceptual Speed

Selective Attention

Category Flexibility

Flexibility of Closure

Gross Body Equilibrium

Trunk Strength

Written Comprehension

Knowledge

Customer and Personal Service

Public Safety and Security

English Language

Transportation

Psychology

Geography

Computers and Electronics

Personnel and Human Resources

Skills

Speaking

Active Listening

Monitoring

Service Orientation

Social Perceptiveness

Coordination

Active Learning

Critical Thinking

Reading Comprehension

Time Management

Judgment and Decision Making

Persuasion

Writing

Technology Skills

Spreadsheet software

Presentation software

Calendar and scheduling software

Computer based training software

Office suite software

Operating system software

Word processing software

Tools

Aircraft escape or ejection systems

Aircraft oxygen equipment

Mobile resuscitator or aspirator kits

Cool containers

Lifeboats or liferafts

Life vests or preservers

Blood pressure cuff kits

Mobile medical services first aid kits

Mobile medical services automated external defibrillators AED or hard paddles

Smoke detectors

Circuit breakers

Rope float lines

Fire extinguishers

Aircraft environment controllers

Aircraft communication systems

Aircraft fire control or extinguishing systems

Mobile medical service intravenous IV kits

Medical acoustic stethoscopes

Radio frequency transmitters or receivers

Personal digital assistant PDAs or organizers

Goggles

Hypodermic injection apparatus

Glyceryl trinitrate or glyceryltrinitrate or nitroglycerin

Mobile medical services tourniquet or clamp

Blood pressure recording units

Commercial use ovens

Control valves

Notebook computers

Megaphones

Desktop computers

Abilities

Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity: The ability to speak clearly so others can understand you.
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition: The ability to identify and understand the speech of another person.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Far Vision: The ability to see details at a distance.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Written Comprehension: The ability to read and understand information and ideas presented in writing.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Psychology: Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Geography: Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Skills

Speaking: Talking to others to convey information effectively.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Coordination: Adjusting actions in relation to others' actions.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Time Management: Managing one's own time and the time of others.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Persuasion: Persuading others to change their minds or behavior.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Technology Skills

Spreadsheet software: Microsoft Excel
Presentation software: Microsoft PowerPoint
Calendar and scheduling software: Appointment scheduling software
Computer based training software: BrainTrain IVA+Plus; Language arts educational software; Math educational software
Office suite software: Microsoft Office software
Operating system software: Microsoft Windows
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word

Tools

Aircraft escape or ejection systems: Emergency exit slides; Emergency life rafts
Aircraft oxygen equipment: Continuous flow emergency oxygen systems; Passenger oxygen control systems
Mobile resuscitator or aspirator kits: Cardiopulmonary resuscitation CPR face shields
Cool containers: Refreshment carts; Refrigeration units; Storage compartments
Lifeboats or liferafts: Lifeboats
Life vests or preservers: Life jackets
Blood pressure cuff kits: Sphygmomanometers
Mobile medical services first aid kits: Emergency first aid kits
Mobile medical services automated external defibrillators AED or hard paddles: Automated external defibrillators AED
Smoke detectors:
Circuit breakers: Underwater welding current breakers
Rope float lines: Rescue throw bags
Fire extinguishers:
Aircraft environment controllers: Air pressurization systems; Emergency pressurization systems; Recirculation control systems
Aircraft communication systems: Digital communications display units DCDU; High frequency HF radio communication systems; On-board intercom systems; Ultra high frequency UHF radio communication systems
Aircraft fire control or extinguishing systems: Engine fire extinguishing systems; Fire suppression and control systems
Mobile medical service intravenous IV kits: Intraosseous kits
Medical acoustic stethoscopes: Mechanical stethoscopes
Radio frequency transmitters or receivers: Animal transmitters; Radio telemetry equipment
Personal digital assistant PDAs or organizers: Personal digital assistants PDA
Goggles: Safety goggles
Hypodermic injection apparatus: Epi-pens; Preload syringes
Glyceryl trinitrate or glyceryltrinitrate or nitroglycerin: Nitroglycerin tablets
Mobile medical services tourniquet or clamp: Tourniquets
Blood pressure recording units: Noninvasive automatic blood pressure machines
Commercial use ovens: Commercial cooking ovens
Control valves: Flow control valves FCV; Throttle control valves TCV
Notebook computers: Laptop computers
Megaphones:
Desktop computers:

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