Careers > First-Line Supervisors of Office and Administrative Support Workers

First-Line Supervisors of Office and Administrative Support Workers

$61.37K Median Salary 142.7K Job Openings (Annual Projection) -1.5% Job Growth

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About This Career

Directly supervise and coordinate the activities of clerical and administrative support workers.

Reported Job Titles

Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager, Office Supervisor, Staff Services Manager

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Skills You'll Need

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Abilities

Oral Comprehension

Oral Expression

Written Comprehension

Speech Clarity

Speech Recognition

Written Expression

Problem Sensitivity

Deductive Reasoning

Information Ordering

Inductive Reasoning

Near Vision

Fluency of Ideas

Originality

Category Flexibility

Selective Attention

Knowledge

Administration and Management

Customer and Personal Service

Administrative

English Language

Computers and Electronics

Personnel and Human Resources

Economics and Accounting

Skills

Active Listening

Coordination

Monitoring

Reading Comprehension

Social Perceptiveness

Speaking

Critical Thinking

Active Learning

Instructing

Judgment and Decision Making

Management of Personnel Resources

Time Management

Writing

Learning Strategies

Negotiation

Persuasion

Service Orientation

Complex Problem Solving

Systems Evaluation

Systems Analysis

Technology Skills

Enterprise resource planning ERP software

Data base user interface and query software

Accounting software

Medical software

Project management software

Cloud-based data access and sharing software

Business intelligence and data analysis software

Electronic mail software

Video creation and editing software

Customer relationship management CRM software

Operating system software

Word processing software

Human resources software

Internet browser software

Graphics or photo imaging software

Document management software

Financial analysis software

Analytical or scientific software

Web page creation and editing software

Spreadsheet software

Access software

Computer based training software

Video conferencing software

Communications server software

Desktop publishing software

Office suite software

Instant messaging software

Transaction security and virus protection software

Data base reporting software

Multi-media educational software

Time accounting software

Presentation software

Calendar and scheduling software

Process mapping and design software

Information retrieval or search software

Tools

Photocopiers

Scanners

Laser printers

Notebook computers

Liquid crystal display projector

Desktop calculator

Special purpose telephones

Laser fax machine

Postal scales

Desktop computers

Personal computers

Voice mail systems

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision: The ability to see details at close range (within a few feet of the observer).
Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective Attention: The ability to concentrate on a task over a period of time without being distracted.

Knowledge

Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination: Adjusting actions in relation to others' actions.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing: Teaching others how to do something.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management: Managing one's own time and the time of others.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Negotiation: Bringing others together and trying to reconcile differences.
Persuasion: Persuading others to change their minds or behavior.
Service Orientation: Actively looking for ways to help people.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Technology Skills

Enterprise resource planning ERP software: Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; Oracle PeopleSoft Financials; SAP software
Data base user interface and query software: Blackboard software; Database software; Microsoft Access; Yardi software
Accounting software: Billing software; Bookkeeping software; Intuit QuickBooks; Sage 50 Accounting
Medical software: Henry Schein Dentrix; Medical condition coding software; Medical procedure coding software; MEDITECH software
Project management software: Mavenlink; Microsoft Project
Cloud-based data access and sharing software: Dropbox; Google Drive; Microsoft SharePoint
Business intelligence and data analysis software: BrightEdge; Conductor Searchlight; IBM Digital Analytics; Searchmetrics Suite
Electronic mail software: IBM Notes; Microsoft Exchange; Microsoft Outlook
Video creation and editing software: YouTube
Customer relationship management CRM software: Blackbaud The Raiser's Edge; Microsoft Dynamics; Salesforce.com Salesforce CRM
Operating system software: Microsoft Windows
Word processing software: 3M Post-it App; Evernote; Google Docs; Microsoft Word
Human resources software: ADP Workforce Now
Internet browser software: Web browser software
Graphics or photo imaging software: SmugMug Flickr
Document management software: Adobe Systems Adobe Acrobat; Filing system software; Records management software; Transcription system software
Financial analysis software: Delphi Technology
Analytical or scientific software: Statistical analysis software; TapRooT
Web page creation and editing software: Facebook; Google Sites; LinkedIn; Social media sites
Spreadsheet software: Microsoft Excel
Access software: Citrix cloud computing software
Computer based training software: BrainTrain IVA+Plus; Language arts educational software; Math educational software
Video conferencing software: Teleconferencing software
Communications server software: IBM Domino
Desktop publishing software: Adobe Systems Adobe InDesign; Microsoft Publisher
Office suite software: Microsoft Office software
Instant messaging software: GroupMe
Transaction security and virus protection software: McAfee; NortonLifeLock cybersecurity software
Data base reporting software: SAP BusinessObjects Crystal Reports
Multi-media educational software: Interactive learning software
Time accounting software: Timekeeping software
Presentation software: Microsoft PowerPoint
Calendar and scheduling software: Appointment scheduling software
Process mapping and design software: Microsoft Visio
Information retrieval or search software: LexisNexis